Due to our commitment to process orders quickly, there is a short period of time in which you may cancel your order. You may choose to cancel your order within 48 hours if the order has not been shipped yet; however, orders are usually shipped out within 24 hours. If you choose to cancel the order after this grace period and the order has not been shipped, you will be charged a 5% processing fee.
All orders that are canceled will be credited in the original form of payment used when the order was placed.
If an order has been shipped out and you choose to cancel while the order is in transit (the order has shipped from our warehouse), you will have to pay for the original shipping fee, return shipping fee, and a restocking fee of 15%.
No Hassel 30-Day Return Policy
You may return your purchase(s) for any reason within 30 days of receipt for an exchange or a refund of the purchase price excluding our shipping and handling costs. Please note: there is a 15% restocking fee on all returned products.
Three-Step Return Process
Step 1: Please call us toll free at 1-(800) 517-3643 to obtain a Return Authorization Number (RAN) and state the specific reason of why you wish to return the product(s).
Step 2: Be sure to have all of the original packaging/cartons for all products to be returned.
Step 3: Arrange freight shipping company to pick up product(s) to be shipped back to International Trading Port LLC (DBA) itradingport.
Yes, it is that simple and hassle free.
Returned items must be in new and non-damaged condition and must include the original manufacturer's packaging and cartons. Be sure to keep all original packaging until you are absolutely sure you won't be returning the items. Any item that has been completely, partially installed and/or assembled cannot be returned. Shipping charges on the return shall be the responsibility of the customer. Products sold with "Free Shipping" will have the original freight costs deducted from your refund. All inbound and outbound shipping charges are non-refundable or reimbursable.
Any items that you refuse to accept delivery by the freight carrier (for any other reason than damages to the merchandise or shipping error) shall be treated as a return and subject to terms and conditions of returns.
Returns & Shipping Policy
(By purchasing this unit the purchaser agrees to the following) We ship our units within the 48 continental United States and Canada. Free shipping applies to the lower 48 continental United States as well as Non-Sale items to Canada. We ship all of our units by freight truck. Upon arrival of shipment, all packages must be inspected for damages on site with the trucking company before the unit is signed for. If the package appears to be damaged, call our customer support center immediately for instructions. We can advise whether the visible damages to the crates are detrimental to the units. Once the unit is signed for, there is no way we can process the insurance claim with the Freight Company. In the event that the unit arrives damaged and the entire shipment or parts of the shipment is refused we will replace the unit/parts upon availability of replacement unit or parts that are damaged. Delivery is subject to delays caused by limited product availability or freight company problems. The unit must be installed by a licensed plumber and electrician, or it will void the warranty of the unit from the manufacturer. The purchaser of the shower unit accepts full responsibility and liability for its proper use, operation, and installation. This unit is not to be used for commercial purposes. The purchaser also agrees to hold harmless and indemnify us from any actions, lawsuits, judgments, liability claims arising from the use of these products.
PLEASE DO NOT WAIT WEEKS OR MONTHS TO OPEN UP YOUR PACKAGE, PLEASE INSPECT IT IMMEDIATELY EVEN IF YOU WILL NOT BE INSTALLING THE UNIT. The shipping company requires the customer to report any damages within the first 72 hours after delivery.
ALL "FACTORY DEFECTS" MUST BE REPORTED WITHIN 30 DAYS OF THE DELIVERY DATE OTHERWISE, THEY WILL FALL INTO THE PART WARRANTY REPAIR CATEGORY
If a shipment comes in different boxes and it comes damaged, please only refuse the package that is damaged and we will ship you out a new part subject to availability. Again, if one crate is damaged, please just refuse the damaged crate back, not the entire unit.
Delivery is subject to delays caused by limited product availability, freight company problems, or weather conditions.
Important Customer Notes
You are advised not to book your plumber or carry out any preparatory work on your bathroom until your goods have arrived and been checked. International Trading Port LLC (DBA) itradingport cannot accept any liability for losses accruing from plumber or preparatory costs.
The steam showers, whirlpool bathtubs and sauna units are considered bulky items. Your items will be delivered by a single driver. Therefore, please make sure there is an able bodied person available to help our delivery person unload the items.
Please make sure you check that all items are present and free from any defects upon delivery and before signing the driver's delivery note. You must report any missing or damaged items to International Trading Port LLC (DBA) itradingport within 72 hours of delivery so we can help resolve this situation. Our courier company can only deliver goods to a ground floor location and are not responsible for moving your items upstairs. Ensure that someone is able to assist the driver with moving heavy/bulky goods at the delivery location. If redelivery needs to be arranged because no one was at the delivery location an extra charge may be applied.
Upon arrival of your unit, please inspect the exterior and interior for damages. You must open and inspect the parts for any type of damage and report it to the driver IMMEDIATELY. For any damages you see, PLEASE WRITE IT on the Delivery Bill of Lading and YOU MUST HAVE THE DRIVER NOTE THIS WITH HIS OWN SIGNATURE AND WRITING, AND YOU NEED TO KEEP YOUR COPY. Immediately contact us for more information. Also we will need you to fax that copy to 480-907-7578. If the unit is signed without inspection or notation, you are accepting the delivery of the package in good condition. There which means there is no way we can process the insurance claim with the freight company if signed and received in good condition. We will do everything in our power to help you on a claim if this shall come up. In the event that the unit arrives damaged and the entire shipment or parts of the shipment is refused, we will replace the unit/parts upon availability of replacement unit or parts that are damaged. After writing "damaged" on the bill of lading, you have 72 hours to report the contents that are damaged to us.
Please do not wait as this is very IMPORTANT, otherwise the freight company will not cover the replacement charges and you will be held liable. PLEASE KEEP ALL BOXES AND ORIGINAL PACKAGING. IF THE UNIT IS DAMAGED, THE INSPECTOR WILL NEED TO COME AND INSPECT THE PACKAGE TO SEE HOW DAMAGED IT IS, AND WHAT THEY ARE ABLE TO FILE ON THE CLAIM. IF THE BOXES AND PACKAGING ARE MISSING, THE FREIGHT COMPANY WILL SAY THEY ARE NOT LIABLE SINCE IT CAN NOT BE PROVEN THAT THEY WERE RESPONSIBLE FOR SUCH DAMAGES WITHOUT SEEING THE CRATE/BOX.
It is important that you inspect your package by opening it, please open it carefully and keep the box/crate in its original form using a box cutter for cutting tape. If the package is damaged, you may have to put the product back in the original packaging to prevent from further damage back to our warehouse.
It is the customers' responsibility to check if these units will comply with their state, county or city codes. If you will be receiving an inspection by a county / city inspector, please ask them what they require. If a customer purchases any Steam Shower unit, Whirlpool Bathtub, Saunas or Walk-in Bathtub that does not pass inspection, we allow returns with the following conditions below. You will be able to return the unit for purchase price of unit, less the original shipping fee, return shipping fee, and less a restocking fee of 15% if in original packaging. If the shower unit or bathtub was opened, or opened and assembled, a 25% restocking fee will apply.
If your order is not in stock, then a member of our sales team will contact you and give you a revised delivery date. At this point you have the option to withdraw the order if you are unable to wait for the item.
All parts include a 12 month guarantee against defects. In the unlikely event that a defect develops in one of the parts then please contact our tech department, who will arrange for a spare part to be delivered to you. Please note, International Trading Port LLC (DBA) itradingport recommends that a trained engineer fit the spare part. International Trading Port LLC (DBA) itradingport cannot accept any liability regarding the installation of spare parts. Your statutory rights are not affected.
If any part of these Terms and Conditions is found by a competent authority to be invalid, unlawful or unenforceable then such part will be severed from the remainder of these Terms and Conditions, which will continue to be valid and enforceable.